[BCMA] Still time to register! BCMA Webinar: Preparing and Responding to Challenging Guest Interactions

[Moderated BCMA subscriber listserv]

*BCMA Webinar: Preparing and Responding to Challenging Guest Interactions*

Wednesday, July 19th, 2023
12:00 pm – 1:00 pm PT

Canadians say they trust museums more than their governments, more than the
media, and even more than schools. Numerous studies show that Canadians
believe in the power of museums to educate, to be trusted sources of
information in an uncertain world, and to address social issues. Now more
than ever, museums, galleries, and heritage sites are at the forefront of
social change, bringing communities together to discuss topics that produce
strong emotional reactions.

To support the invaluable workforce and volunteer base across the province,
BCMA is partnering with go2HR to offer a free online webinar &
question/answer session on the topic of Preparing and Responding to
Challenging Guest Interactions. Topics covered in this session will include:


   - Empathy & active listening to enhance customer experiences
   - Equipping teams with knowledge, information & resources for addressing
   common misconceptions
   - Understanding and applying differing conflict management styles
   - De-escalation tips and techniques for workers and managers
   - Q&A w/ Peter Charles, Regional HR Consultant – Vancouver Island w/
   go2HR

Register here <https://museum.bc.ca/event-list/?eid=117&instid=400>!

[image: Go2HR Guest Relations Webinar.png]

-- 

Lorenda Calvert
Program Manager

Pronouns: she/her. To learn why pronouns are important, click here
<https://equity.ubc.ca/resources/gender-diversity/pronouns/>

The BC Museums Association office is located on the traditional, unceded
lands of the Lekwungen <https://vimeo.com/275788251> peoples (Songhees and
Xwsepsum Nations). We respect past, present, and future Indigenous stewards
and recognize that we are uninvited guests on this territory.
<https://www.google.com/maps/search/675+Belleville+Street+%7C%7C+Victoria,+BC+%7C%7C+V8W+9W2+%0D%0A+%0D%0A+Office:+250?entry=gmail&source=g>
<https://www.google.com/maps/search/675+Belleville+Street+%7C%7C+Victoria,+BC+%7C%7C+V8W+9W2+%0D%0A+%0D%0A+Office:+250?entry=gmail&source=g>



BC Museums Association || 675 Belleville Street  || Victoria, BC || V8W 9W2

museum.bc.ca <http://www.museum.bc.ca/>
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