[BCMA] Job opportunity - Visitor Services Manager, Kamloops Art Gallery

[Moderated BCMA subscriber listserv]

*Visitor Services Manager*


The Kamloops Art Gallery is seeking an energetic person to guide the
delivery of exceptional visitor services in the role of Visitor Services
Manager. Women, people of colour, Indigenous persons, persons with
disabilities and people in the LGBTQIA2S+ community, and people from other
historically excluded communities are strongly encouraged to apply.

The Visitor Services Manager is a key role at the Gallery; one where staff,
our Board of Trustees, and visitors expect a high level of commitment to
the Gallery’s efforts and general professionalism. The Visitor Services
Manager guides the front-line presence; supervises a team of 4+, and
manages the day-to-day operations of the Gallery’s physical and online
Store while keeping the Gallery’s mission to foster community engagement
with art through exhibitions, programs, and the Gallery’s collection as the
focus of all visitor service efforts.

The successful candidate possesses visitor service experience; demonstrates
a commitment to the importance of historical and contemporary art; has
managed teams; and has outstanding organizational, communication and
computer skills as well as a keen eye for detail, and the ability to
multi-task and prioritize in a busy environment.

The Visitor Services Manager is responsible for ensuring exceptional
visitor experiences aligned with the Kamloops Art Gallery's strategic plan
through the day-to-day operations of exhibition, program, and public
engagement admissions and the Gallery Store.

*Primary Duties and Responsibilities*

   - Develops a thorough understanding of the various exhibitions,
   programs, and general engagement activities (e.g. events), to guide Gallery
   Attendants and visitor experiences.
   - Monitors the visitor experience, including collecting and compiling
   statistical data, trend details, and feedback from visitors for purposes of
   reporting and recommending improvements to the visitor experience in areas
   such as scheduling, process, and procedure improvements.
   - Provides feedback and recommendations to continuously improve the
   visitor experience.
   - Supervises all visitor services staff, including recruitment and
   selection, scheduling, coaching, training, and performance management.
   - Develops, maintains, and ensures consistency and compliance of
   Admissions' operational procedures, responses to visitors, the Gallery
   Store, on-site events, and facility rentals.
   - Oversees challenges with the visitor experience by responding and
   resolving visitor complaints, handling any escalations, ensuring
   appropriate security and loss prevention measures are in place, monitoring
   exhibitions and events and responding to incidents and emergencies,
   including timely follow-up through to resolution.
   - Coordinates the exhibition opening receptions, including coordinating
   volunteers, logistics, entertainment, and physical set-up and take-down.
   - Manages the collection of revenue for gallery attendance, memberships
   and donations, program admissions, public engagement activities, event
   rentals, including overseeing tracking, revenue reconciliation, and bank
   deposits.
   - Manages the in-person and online Gallery Store:
      - Day-to-day management of the Gallery Store, such as ensures a
      clean, organized, and welcoming environment; responding to visitor,
      customer, vendor, and supplier inquiries; supervising staff and
delegating
      work; overseeing the daily activation and oversight of exhibitions;
      overseeing the adjustment of inventory; reviewing sales reports and
      admissions receipts.
      - Plans and administers the budget for the Gallery Store in
      collaboration with the Executive Director.
      - Oversees the inventory database, online Store, and managing the
      annual inventory count.
      - Manages the Gallery Store Point of Sale system.
      - Prepares, maintains, analyzes, and reports on financial records and
      sales statistics.
      - Completes month-end reporting.
      - Develops and coordinates marketing and promotional initiatives
      (online and in print) for the Gallery Store.
   - Participates in community events and associations to represent the
   Gallery and promote the Gallery Store, including preparing, planning, and
   coordinating any off-site Store set-up.
   - Manages facility rentals, including responding to rental inquiries,
   obtaining event/use details, providing information about the Gallery
   logistics and limitations, scheduling rentals, coordinating staff,
   logistics and security, ordering supplies, planning event set up and
   takedown as required.

*Relationships*


The Visitor Services Manager is responsible for delivering exceptional
visitor service to everyone who comes to the Gallery and connects with the
Gallery Store online. The Manager is also responsible for managing the
Gallery Store and overseeing all the Gallery admissions, program
registrations, events, and facility rentals.

The key external contacts for this position include visitors, volunteers,
vendors, potential vendors, students, visiting artists, suppliers, renters,
security guards, janitors, RCMP, employees of neighbouring organizations,
sponsors, representatives, and officials of Kamloops community associations
and non-profit organization, local business owners, and the general public.
To effectively perform their duties, the Visitor Services Manager must work
closely with all staff members. The Visitor Services Manager reports
directly to the Executive Director.

*Requirements*

   - Proven ability to provide exceptional customer service.
   - Previous experience in management-level customer/visitor service.
   - Previous experience managing a team.
   - Previous experience in a retail store, including staff recruitment,
   scheduling, and performance management.
   - Completion of two years post-secondary.
   - A diploma or degree in fine arts is considered an asset.
   - Demonstrated interest in contemporary and historical art.
   - Previous experience with managing budgets and financial management and
   reporting.
   - Previous experience coordinating and executing events.
   - Extensive understanding of sales principles and inventory management
   processes.
   - Previous experience with point-of-sale systems and transactions.
   - Excellent communication skills, with an ability to be tactful and
   diplomatic.
   - Excellent negotiation and conflict resolution skills.
   - Ability to perform under pressure and respond to safety and security
   issues when needed.
   - Ability to be flexible and manage competing priorities.
   - Proficient with MS Office programs and POS systems.

*Competencies*

   - Customer Service
   - Communication
   - Decision Making & Judgement
   - Coaching and Developing Others
   - Financial Management
   - Inclusivity
   - Integrity
   - Planning & Organization
   - Results-Oriented
   - Teamwork

Working 7 hours a day, 4 days a week; the position is permanent part-time
with the opportunity of becoming full-time. The Gallery offers a
competitive total compensation package including flexible hours, health
benefits, RSP top-up, vacation, and an hourly wage range of $19 to $24 per
hour.

The Gallery is committed to equitable hiring. We know that some may have
had more disadvantages than others due to systemic barriers. Where
possible, we will look at skill and experience over academic or
professional degrees. We look to recruit and train those from diverse
backgrounds and all are encouraged to apply.

Please submit a cover letter with your resume - HERE.
<https://www.indeedjobs.com/kamloops-art-gallery-ad6f893/_hl/en_CA?cpref=JXWAtnzf3XWjLOi4YeVNLqyMzQ_zPWPBPwy49Ah1IOA>

Application deadline: Friday, April 30, 2021.

We thank all applicants for their interest in this opportunity; however,
only short-listed applicants will be contacted.

COVID-19 considerations:
Our Covid Safety Plan is in place. Safety measures include limiting the
number of visitors in spaces, ensuring social distancing, maintaining
cleaning protocols, and the wearing of masks by all staff and visitors.





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*MARGARET CHRUMKA [she/her] *

EXECUTIVE Director

mchrumka at kag.bc.ca
250.377.2400 x 2412



*KAMLOOPS ART GALLERY*

101 – 465 Victoria Street, Kamloops, BC  V2C 2A9

250.377.2400  |  www.kag.bc.ca



*The Kamloops Art Gallery is situated on the traditional unceded lands of
the Tk’emlúps te Secwépemc within Secwepemcúl’ecw; the traditional
territory of the Secwépemc people.*



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