[BCMA] Job Opportunity - Manager of Visitor Services and Retail

Moderated BCMA subscriber listserv listserv at lists.museum.bc.ca
Tue Dec 28 10:30:34 PST 2021

Manager of Retail & Visitor Services 

Full-Time Summer (5 days per week); Part-Time Winter (1-2 days/week). 

 Overtime work is rare.

$21 per hour + employer EI & CPP contributions

Deadline for applications: January 7, 2022

Start Date: January 17, 2022


The Revelstoke Heritage Railway Society is seeking an energetic, outgoing
individual to lead our visitor services and retail team on a full-time basis
(summer) and part-time basis (winter).  

The Revelstoke Heritage Railway Society operates the Revelstoke Railway
Museum and the Last Spike Store at Craigellachie, two major regional
cornerstone cultural attractions which have delighted hundreds of thousands
of visitors. These combined operations are critical to the Society's
delivery of value to our communities, and the Society's financial

This role is a great opportunity to help advance two regional cultural
cornerstones and build a successful museum commerce program. Together with
the Executive Director and Curator, the Manager of Retail and Visitor
Services is a member of  the Museum Leadership Team.  


.         Maintaining a friendly and positive visitor experience at the
Revelstoke Railway Museum and maintaining a positive and collaborative work
environment for the Museum's Retail and Visitor Services Team. 

.         Merchandizing the Museum Store to ensure a pleasant shopping
experience and maximizing sales per visitor.  

.         Continuously improving and renewing product lines, monitoring
inventories, ordering products and preparing merchandise for sale for both
the Museum Store and Last Spike Store.

.         Documenting and continuously improving all visitor services and
retail policies, operating procedures and customer service standards for the
Revelstoke Railway Museum.  

.         Collaborating with the Last Spike Store Supervisor in all aspects
of the Store's operation.  Weekly half-day trips to Craigellachie during its
May-October operating season are required (mileage is reimbursed at Canada
Revenue Agency rates).  

.         Leading the Visitor Services and Retail Team, developing staffing
schedules, on-boarding and training staff and ensuring stable continuity of
the Revelstoke Railway Museum's operations.  

.         Collaborating with the Museum Leadership Team in ensuring a
high-quality operation and advancement of the Revelstoke Railway Museum, in
organizing and presenting special events and programs, and in taking
bookings for visiting groups and tour buses.

.         Reviewing daily financial results, processing revenues and
reports, making bank deposits, and working closely with the Bookkeeper in
ensuring timely and accurate financial reporting.

.         Ensuring the Shopify Point-of-Sale system is accurate and
regularly updated, maintaining, renewing and enhancing the Society's On-Line
Store and ensuring on-line orders are fulfilled.


Skills and Competencies:

The ideal candidate has a minimum of 3-5 years of successful retail
leadership experience, shows strong business acumen and is a strong
generalist in all aspects of retail operations including: team leadership
and staff scheduling; customer service; budgeting and financial performance;
product selection, ordering inventory and control; reporting and cash
handling; merchandizing; and on-line retail.  

The successful candidate will also have demonstrated strengths in the
following skills and competencies:

.         Passion for customer service and visitor experience, with success
in improving both.  Experience in the museum or cultural environment is a
definite asset.

.         Developing and monitoring retail operating budgets and financial
performance.  Familiarity in using basic retail performance measures is

.         Entrepreneurial instincts and enthusiasm for identifying new
products and opportunities, continuously improving and growing a retail
operation.  Familiarity with museum store best practices is a definite

.         Organizational and multi-tasking skills and the ability to "switch
gears" and adapt to changing situations.

.         Advanced computer skills, particularly Excel, and use of
point-of-sale systems.  Strong working knowledge of Shopify is preferred.

.         Committed to following COVID prevention protocols.

.         Available to work full-time during the summer months
(April-October) and part-time during winter months.  

.         Has a motor vehicle operator's licence and can supply own
transportation to Craigellachie.

.         Able to lift, move and carry up to 20 kg


Proposals for a job-sharing arrangement with two candidates will be


Please Note: Applications will only be considered for individuals who are
already Canadian residents and legally eligible to work in Canada.
Applicants from outside of Canada will be declined.  


E-mail your resume to: director.railway at telus.net or mail to:

Revelstoke Railway Museum

Attention: Executive Director

719 Track St West

PO Box 3018

Revelstoke, BC

V0E 2S0




Jim Cullen

Executive Director 


Revelstoke Railway Museum
719 Track Street West
P.O. Box 3018
Revelstoke, BC
V0E 2S0


Phone: 250-837-6060
Cell: 403-835-1238
Email:  <mailto:director.railway at telus.net> director.railway at telus.net
JKvOcgrmSCqzeEMWbo&e=> www.railwaymuseum.com



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