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<p class="MsoNormal"><span style="font-size:11.0pt">The Bill Reid Gallery is looking for an experienced customer service professional to join its dedicated<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Visitor Services and Gallery Shop team. Associates play an important role in providing a showcasing<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Indigenous artwork in the shop and ensuring satisfaction of visitors to the Bill Reid Gallery. The Visitor<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Service & Gallery Shop Associate must be organized, able to multitask and perform other related duties<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">as required.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Hours: 3-4 days/week<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Rate: $18.00 per hour<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">Key Responsibilities:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt">• Visitor Services staff are the first point of contact at the front desk, providing exemplary customer<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">service to visitors and guests;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">• Gallery Shop staff engage visitors in the shop to promote and sell merchandise;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">• Process admissions payments and sales orders at the Point-of-Sale system and on the Online Store;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">• Learn about the Bill Reid Foundation collection and rotating exhibitions to answer visitor inquiries;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">• Ensure the front of house and reception desk area are tidy, clean and welcoming for visitors and<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">guests;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">• Assist with tracking and recording of Gallery Shop and Visitor attendance for gallery-related events;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">• Assist with shipping and handling for in Gallery Store purchases and Online Shop sales;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">• Assist with maintaining inventory in the Gallery Shop and the Online Store;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">• Assist Visitor Services & Gallery Shop Manager to create visual displays and maintain organized<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">space; and<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">• Assist in facilitating special Gallery Shop promotions and initiatives.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">Qualifications:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt">• Two or more years of retail experience;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">• Proven track record of providing exemplary customer service;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">• Understanding of Northwest Coast Art and history is an asset;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">• Well-developed communication skills and comfortable working cross-culturally and with guests/visitors<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">of all ages;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">• Experience using point-of-sale systems, cash handling, and end-of-day accounting and reporting,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">specific training provided;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">• Experience using MS Office programs;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">• Experience using Shopify is an asset;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">• Fluent in English, Indigenous or other languages would be an asset; and<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">• Indigenous peoples are strongly encouraged to apply.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">Please send your cover letter and resume to</span></b><span style="font-size:11.0pt">: Cheryl Wadhams, Visitor Services & Gallery Shop Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><a href="mailto:cwadhams@billreidgallery.ca">cwadhams@billreidgallery.ca</a> Deadline: April 20, 2025<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">Please include the position you are applying for in the subject line of your email.<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">The Bill Reid Gallery of Northwest Coast Art is committed to employment equity and welcomes all<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">applications from qualified applicants. While we thank all applicants for taking the time to consider this<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">position, only those applicants selected for an interview will be contacted.<o:p></o:p></span></p>
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