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<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-indent:36.0pt"><b><i><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:36.0pt"><b><i><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial",sans-serif">1100 Chestnut Street</span></i></b><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">
</span><b><i><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial",sans-serif">Vancouver</span></i></b><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">
</span><b><i><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial",sans-serif">British Columbia V6J 3J9</span></i></b><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Arial",sans-serif">JOB OPPORTUNITY<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:144.0pt"><b><span lang="EN-US" style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif">Position: Guest Services & Rentals Supervisor<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif">Department:
</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif">Guest Services<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif">Reports To:
</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif">Director Human Resources & Operations<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif">Salary:
</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif">$21.96 per hour, plus benefits package.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:49.65pt"><span lang="EN-US" style="font-family:"Arial",sans-serif"> Full-time position with shifts on weekdays, and may include some weekend and evening work.<b>
</b><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">
</span><i><span lang="EN-US" style="font-family:"Arial",sans-serif">*Position is included in the 2022 Federal Work-Sharing Program: the current reduced schedule of work is 3 days a week.
<o:p></o:p></span></i></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif"> This position falls under the jurisdiction of CUPE Local 15.</span><span lang="EN-US" style="font-family:"Arial",sans-serif">
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif">Posting Date:
</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif">Friday, March 25, 2022<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif">Closing Date:
</span></b><span lang="EN-US" style="font-family:"Arial",sans-serif">Friday, April 8, 2022<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">The H.R. MacMillan Space Centre is committed to developing long term, trusted and respectful relationships with Indigenous Nations. Located on the traditional, ancestral and unceded
territory of the <span style="color:black;background:white">Sḵwx̱wú7mesh (Squamish) and</span>
<span style="color:black;background:white">xʷməθkʷəy̓əm (Musqueum) and </span>sel̓íl̓witulh (Tsleil-Waututh) Nations, the Centre acknowledges the unique history and connection of the
<span style="background:white">Sḵwx̱wú7mesh (Squamish) and</span> <span style="background:white">
xʷməθkʷəy̓əm (Musqueum) and </span>sel̓íl̓witulh (Tsleil-Waututh) First Nations <span style="background:white">
to t</span>he land</span><span lang="EN-US" style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif">Nature of Position<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">The H.R. MacMillan Space Centre is seeking a dynamic individual who will play a key role in enhancing the experience of visitors at the Space Centre. The goal of the Guest Services
& Rentals Supervisor is the fun, engaging, efficient and safe movement of guests through our unique facility. The ideal candidate will have demonstrated experience with the front-line operations of a public facility including sales, organizing and directing
public and school groups, facility bookings and contractual requirements, and the supervision of front line staff. The role requires flexibility and initiative to work under pressure and to meet deadlines.
</span><span lang="EN-US" style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif">Major Duties and Responsibilities<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">The Supervisor leads and coaches a team of staff to ensure engaging interactions with our guests and create an overall experience which exceeds expectations.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">- Schedules, trains, supervises and participates in the work of a moderate sized group of staff engaged in sales, reception, cashiering and custodial duties.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-36.0pt"><span lang="EN-US" style="font-family:"Arial",sans-serif">- Liaises with a variety of internal and external contacts on matters related to work such as maintenance requirements, tour
bookings, rental fees, contractual requirements and equipment needs for user groups. Assists a superior in the operations of Guest Services and implementation of public and school programs.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">- Handles and advises a superior on matters related to security and safety including key control, crowd control, emergency procedures and organization of special events, enforces
rules and regulations, ensures that required standards of behavior and safety are maintained by staff, visiting groups and<o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:36.0pt"><span lang="EN-US" style="font-family:"Arial",sans-serif">the public.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">- Responsible for sales aspects of front-line operations, answers enquiries, handles complaints and resolves problems related to work.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">- Prepares and maintains a variety of records pertaining to Guest Services operations, rental contracts, meeting minutes and reports, recommends and upon approval, implements
new or improved rules, regulations and procedures. <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">- Exercises considerable independence of judgment and action in performing assigned duties within established guidelines. Complex or unusual matters are referred to a superior.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif">Qualifications<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">- Completion of 12th school grade supplemented by courses in hospitality, tourism, sales or related subjects and sound related experience including supervisory experience ; or
an equivalent combination of training and experience. <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">- Experience leading a team and motivating staff.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">- Experience in special events, facility bookings and sales.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">- Experience in health and safety protocols and emergency procedures.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">- Strong organizational skills and ability to maintain a variety of records.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">- Ability to establish and maintain effective working relationships.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">- Ability to solve problems with a clear understanding of the value of customer service and working with diverse audiences.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">- Occupational First Aid Level 1<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Arial",sans-serif">- Driver’s license for the Province of British Columbia<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif">Please submit a cover letter and resume no later than 5:00 p.m. on Friday April 8, 2022 to the Director of Human Resources at
<a href="mailto:careers@spacecentre.ca"><span style="color:#0563C1">careers@spacecentre.ca</span></a><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif">Only those selected for an interview will be contacted.
</span></b><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif;mso-fareast-language:EN-CA"><br>
Best,<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222;mso-fareast-language:EN-CA">Lindsay Jang (she/her)<br>
Director of Human Resources & Operations<o:p></o:p></span></b></p>
<p class="MsoNormal"><a href="http://www.spacecentre.ca/"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:blue;mso-fareast-language:EN-CA;text-decoration:none"><img border="0" width="338" height="184" id="Picture_x0020_1" src="cid:image003.png@01D83FA4.49392D60" alt="hrmsc-logo"></span></b></a><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-CA"><br>
</span></b><span style="font-size:12.0pt;font-family:"Avenir LT Pro 55 Roman";mso-fareast-language:EN-CA"><br>
</span><i><span lang="EN-US" style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#2F5496;mso-fareast-language:EN-CA">Situated on the unceded ancestral territories of the xʷməθkʷəy̓əm (Musqueam), sḵwx̱wú7mesh (Squamish) and sel̓íl̓witulh (Tsleil-Waututh)
First Nations.</span></i><b><span lang="EN-US" style="font-size:9.5pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-CA"><br>
</span></b><span style="font-size:12.0pt;font-family:"Avenir LT Pro 55 Roman";mso-fareast-language:EN-CA"><br>
</span><span lang="EN-US" style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-CA">1100 Chestnut Street / Vancouver, B.C. / V6J 3J9<br>
Telephone: 604.738.7827, Local 254 / Fax: 604.736.5665</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-CA"><br>
</span><span lang="EN-US" style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-CA">Website:
<a href="http://www.spacecentre.ca/" target="_BLANK"><span style="color:windowtext">www.spacecentre.ca</span></a></span><span lang="EN-US" style="color:#2F5496;mso-fareast-language:EN-CA"><br>
</span><a href="https://business.facebook.com/SpaceCentreYVR/?business_id=185060751944914"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-CA;text-decoration:none"><img border="0" width="30" height="30" id="Picture_x0020_2" src="cid:image004.jpg@01D83FA4.49392D60" alt="facebook"></span></a><a href="https://twitter.com/SpaceCentreYVR"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-CA;text-decoration:none"><img border="0" width="30" height="30" id="Picture_x0020_3" src="cid:image005.jpg@01D83FA4.49392D60" alt="twitter"></span></a><a href="https://www.instagram.com/spacecentreyvr/"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-CA;text-decoration:none"><img border="0" width="30" height="30" id="Picture_x0020_4" src="cid:image006.jpg@01D83FA4.49392D60" alt="instagram"></span></a><a href="https://www.youtube.com/user/MacMillanSpaceCentre"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-CA;text-decoration:none"><img border="0" width="30" height="30" id="Picture_x0020_5" src="cid:image007.jpg@01D83FA4.49392D60" alt="youtube"></span></a><span lang="EN-US" style="color:#2F5496;mso-fareast-language:EN-CA"><o:p></o:p></span></p>
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